Category Archives: Uncategorized

Emotional Intelligence: A Key Ingredient to Good Customer Service

By Lynn Musa MIAMI, March 21, 2018 —  Good customer service representatives often share certain characteristics. None of these is more important than having the ability to intuitively understand a customer’s needs. This characteristic is especially vital when dealing with customer complaints, where a high-level of emotional intelligence is essential to successfully remediate grievances. Without […]

govWorks Takes Center Stage at SXSW

AUSTIN, March 9, 2018 — A wise man once said that necessity is the mother of invention. Then perhaps innovation is the daughter of imagination. Finding problems that require innovative solutions is what motivates us here at govWorks. That’s why we’re excited to have been invited to TechCo’s annual Startup Night at SXSW, which attracts […]

Great Companies Invest in Great People

MIAMI, March 9, 2018 — Many investors are quick to point out that they invest in people and not in companies, per se. The same can be said about top-notch companies that judiciously invest in their human capital. Companies that successfully manage explosive growth often have similar hiring practices. No matter what the product or […]